MANAGING VIOLENT CRIME: FROM PREVENTION THROUGH LITIGATION

CAP Index Offers Businesses a Step-by-Step Guide to Defining Security Strategy and Avoiding Premises Liability Lawsuits

EXTON, PA (November 4, 2009) –  From banks to quick serve restaurants (QSRs), businesses everywhere must be vigilant about protecting their patrons from criminal acts committed by third parties, says Jon D. Groussman, President and COO of CAP Index, Inc., the world leader in crime forecasting. In order to educate companies about the importance of risk management in preventing premises liability lawsuits, CAP Index offers numerous tips for corporate security professionals.

According to Groussman, “One of the most common allegations against companies in premises liability lawsuits is the failure to assess risk and adjust security programs accordingly.” Many companies are also accused of violating generally-accepted security practices and/or even their own corporate standards. To avoid this, CAP Index recommends the following guidelines for designing and implementing a corporate security strategy:

• What are we attempting to protect? – First evaluate what the primary assets of your business are, i.e. products, services, technology, etc.
• What role do various departments play in the process and execution? – Determine exactly how various departments, such as loss prevention, asset protection and even the C-Suite, will interact in the development and deployment of your company’s overall security strategy.
• What is our corporate risk tolerance? – Every company has a different tolerance for risk. Establish what yours is and keep it top-of-mind in developing your overall security strategy.
• Can we justify the costs/what is our return on investment (ROI)? – Make sure to factor in all the costs associated with designing and implementing a security system. Try to estimate a return on investment (ROI) that can be shared with various corporate stakeholders.
• Can we articulate our decision-making process? – According to Groussman, the most important aspect of any company’s security strategy is being able to articulate it – and the decision-making process behind it. In the event that you are questioned during the litigation process, you will be well-prepared.

Additionally, one of the largest components in defining a company’s corporate security strategy involves evaluating various risk assessment considerations. According to Groussman, these may include:

• The nature of the business (e.g. cash on hand, operating hours, inherent risks)

• Event history at the location and in the immediate vicinity

• The nature, frequency and severity or prior events

• External crime risk, or the level of “social disorganization” in and around the immediate vicinity