Products purchased that are downloaded are NOT refundable. CAP Index, Inc. uses their own discretion when applying refunds to clients with products or services rendered.
Fraudulent Credit Card Charges or Fraudulent Claims – All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.
You may contact the Company for customer support or service by using our feedback form or by telephoning us at 610.903.3000 from 9:00 to 4:00 EST Monday – Friday. Or by postal mail to CAP Index, Inc., 150 John Robert Thomas Dr., Exton PA 19341.
CAP Index, Inc. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on CAP Index, Inc. Web sites. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.