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Data-Driven Decisions: Ensuring Safe Growth & Optimized Security

DATA-DRIVEN DECISIONS: HOW A LEADING BANK IMPROVES SECURITY AND ENSURES SAFE GROWTH

“We used CAP Index reports at a limited level ten years ago…now, we use them all the time.”

— Senior Vice President of Risk Management

THE SITUATION:

A century-old bank improves security after facing safety challenges in its rapidly expanding branch network. With over 400 branches nationwide, the company needed a reliable way to evaluate the safety of new locations and optimize security measures for existing sites.

To address these needs, the company partnered with CAP Index to incorporate CRIMECAST® Reports into its risk assessments. These reports provided precise, location-specific crime risk data to support smarter decision-making.

400+ branches nationwide | Rapid expansion across the U.S. | Needed a data-driven approach to site selection and security optimization

THE INTERVENTION:

To help address their numerous needs, CAP collaborated with the retailer to provide actionable data to better identify risk at each store and build a security model fit the each location’s specific risk. Using CAP’s crime risk data, the company realized the following benefits:

Accurate shrink levels for each location
Enhanced new location scouting
Tiered fraud prevention
Optimized new store security
Improved store performance

CAP Index’s CRIMECAST Platform empowered the company with critical crime risk data to evaluate potential branch sites and adjust security measures for existing locations. Key benefits included:

Enhanced Site Selection: Identifying the safest locations for new branches using objective crime risk data.
Optimized Security Resources: Prioritizing investments like mantraps or bullet-resistant glass based on risk levels.
Informed Decision-Making: Comparing CRIMECAST Scores with local law enforcement data to validate findings.

Using the CRIMECAST Platform, the Senior Vice President of Risk Management generated reports for potential branch locations within seconds, providing critical insights like:

Crime risk scores compared to county, state, and national averages.
Socioeconomic data for surrounding areas.
Historical and forecasted crime trends.

“We’ve seen similar products from other sources, but no one else comes close to the content of CAP Index’s predictive reports and maps,” explained the SVP.

“CAP Index’s reports are an invaluable tool for making smarter, data-backed decisions.”

– SVP, major national bank

THE TRANSFORMATION: BANK IMPROVES SECURITY

With CAP Index’s intelligence, the bank achieved the following:

Smarter Site Selection: The bank validated or challenged recommendations from local law enforcement, ensuring safe and strategic branch placements.
Efficient Security Selection: Regular comparative reports for existing branches enabled better allocation of security budgets, reducing costs while maintaining safety.
Custom Risk Mitigation: Branch-specific solutions, like enhanced physical security, were implemented where needed most.

The company also relied on CRIMECAST data to resolve discrepancies, such as a case where police misreporting skewed risk perceptions near a branch. CAP Index’s objective data helped clarify the true risk profile, building trust and accuracy in decision-making.

Conclusion

By leveraging CRIMECAST Reports, the financial institution transformed its approach to site selection and security management. The data-driven methodology ensured safe branch placements, optimized resources, and enhanced operational efficiency across the U.S.

“CAP Index’s reports are an invaluable tool for making smarter, data-backed decisions,” said the SVP. The company continues to rely on CAP Index as a critical partner in managing security risks and supporting its growth strategy.

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What Clients Say

“

CAP Reports are critical to my risk assessments. They have enabled us to take a more surgical approach to investing in our stores that need it the most.

”

Brad Reeves
Senior Manager of Asset Protection
Five Below, Inc.

“

CAP Index is the first tool I turn to when time is of the essence. I can always depend on CAP Index to provide me qualified crime information within a very few minutes that I feel comfortable reviewing with the C-Suite.

”

Stephen A. Brown, CPP
Director, Corporate Security / Facility Security Officer
Burns & McDonnell

“

CAP Index data is a vital part of our security decision-making process.

”

Keith McGlen, CPP, CHPA
Associate Vice President
System Security Services
Memorial Hermann Health System

“

CRIMECAST® Reports have helped our organization for many years to proactively assess the particular risk for crime surrounding our facilities. The CAP Index® CRIMECSAST Platform is an easy-to-use online service that provides us with the flexibility to share and decentralize crime risk data within our North America business units.

”

Carlos J. Cortez,
Manager, Global Security Programs,
Kraft Foods, Inc. / Mondelez International

“

Our property selectors are not discouraged from a site just because it receives a high score. What we do is issue every store – all of them – a security classification. The classification determines how we allocate our security resources to that store.

”

Claude Verville,
Lowe’s

“

CAP Index's online platform, CRIMECAST, is great. It is easy to use and quick!

”

Ken Wieczorek,
Bank of America

“

In industries where there is high public contact and a customer is coming to our location (such as retail), why would you leave it to chance when planning security when there is an easy, affordable tool? When investing a million dollars on a location, what is this small charge compared to what it may cost you when you get sued?

”

Jay Beighley,
Nationwide Insurance