Unbiased Risk Data Drives Success for Security Consulting Firm

“CAP Index allows us to focus on the objective, not the subjective.”

“CAP Index allows us to focus on the objective, not the subjective.”

— Security firm team member

CLIENT PROFILE:

An established consulting firm for the energy security industry, this company specializes in threat vulnerability assessments, insider threat risk management programs, anti-terrorism planning, security management program design and implementation, and security audits and assessments.

THE SITUATION:

Before utilizing CAP Index’s services, the firm faced challenges in distinguishing between subjective opinions and objective facts when assessing the safety of various sites and areas. The available crime risk information was often based on the opinions of original writers, making it difficult to rely on for critical and independent decision-making.

Established Security Consulting Firm | Advises Utility Clients on Risk | Needs objective and forward-looking risk data

THE SOLUTION:

Before utilizing CAP Index’s services, the firm faced challenges in distinguishing between subjective opinions and objective facts when assessing the safety of various sites and areas. The available crime risk information was often based on the opinions of original writers, making it difficult to rely on for critical and independent decision-making.

Measurable Outcomes

The consulting firm’s customers appreciate the clarity and certainty that CAP Index’s data and reports bring to security planning. The CRIMECAST maps are particularly valued, with clients often evaluating them using local knowledge to validate their accuracy. One security consultant remarked, “Clients are fascinated by the CRIMECAST maps. The comparison with their local knowledge adds credibility to my presentations.”

When one of the firm’s clients had a team visiting a new site, they used CAP Index’s city maps to guide them safely through unfamiliar areas, preventing security risks and protecting the safety of the travelling team. The consultant shared, “Using CAP Index’s city maps for visiting teams was invaluable. It ensured they avoided dangerous areas and stayed safe.”

Feedback from Stakeholders

The firm’s team and stakeholders value the objectivity of CAP Index’s data. Once introduced to the products and given time to adapt, they no longer question the data’s validity, saying “The objectivity of CAP Index’s data builds trust. My team and clients have come to rely on it without question.” Influence on Security Strategy CAP Index’s data has become a cornerstone of the firm’s security assessments. By utilizing trending data, they can develop strategies grounded in future projections rather than past events, ensuring that security measures are both forward-looking and robust.

“The objectivity of CAP Index’s data builds trust. My team and clients have come to rely on it without question.”

-Consulting firm president

Influence on Security Strategy

CAP Index’s data has become a cornerstone of the firm’s security assessments. By utilizing trending data, they can develop strategies grounded in future projections rather than past events, ensuring that security measures are both forward-looking and robust.

Another of the company’s clients was sending a team to do an audit in a high-risk area of a city. CAP’s data allowed for the design of a comprehensive safety program tailored to their specific needs, greatly enhancing their protection during the audit. The consultant who developed the program stated, “Areas are often more dangerous than they look, so this team could easily have gone into the project unprepared and unprotected. From my perspective, having the capability to keep people safe is extremely important.”

Advice for Prospective Users

For companies considering CAP Index, this client recommends getting thoroughly familiar with the products and asking detailed questions. Understanding the methodology enhances the usefulness of the data and enables effective client communication.

CONCLUSION:

CAP Index’s services have been instrumental in providing objective, reliable data that enhances security planning and decision-making. The clarity and credibility of their data have built trust with clients and significantly improved the effectiveness of security strategies for this security consulting firm.