The pandemic accelerated the pace of home delivery by retailers. In one year, companies like Shipt and Instacart, along with many individual retailers, added hundreds of thousands of delivery drivers to their roster to meet increasing demand.
This dramatic shift in the way we buy allowed many to get the goods they needed during the pandemic. But with this big change comes many risks, particularly for retailers, delivery and logistics companies, and drivers themselves.
Train Delivery Staff on Safety Measures
Keeping drivers (and your customers’ goods) safe is increasingly important as more drivers and delivery people take to the streets. Train your delivery staff to:
- Park in safe, well-lit areas. It also bears repeating that, though it may be tempting, it’s vital that drivers always turn off the vehicle, lock the door and take the keys during a delivery, even if they’ll be away from the car for a minute.
- Avoid deliveries in unsafe areas. Delivery people should avoid alleys and entrances in hard-to-get-to spots. It’s never worth risking a person’s safety to make a delivery.
- Have customer information on-hand prior to making the delivery. Customers should be required to leave a contact phone number so delivery staff can contact them in instances where deliveries seem unsafe or there’s no place to safely leave a package. Delivery people should avoid heading to a drop-off location without this information.
These issues may seem like easy judgment calls or common sense, but they could be the difference between a safe delivery and an employee being put at risk. Training should occur frequently, and retailers should focus on urban areas or other locations where crime has increased.
Use Data to Make Decisions
To determine when and where training should take place and to make better-informed decisions about crime risks your delivery staff face from your stores to your customers’ doorsteps, use data. Assessing crime risk for locations can not only help you determine where your delivery staff may be at higher risk, but it can also help you prioritize where and when to train staff.
Data can also help you:
- Determine the safest route for your deliveries
- Develop and implement the appropriate security measures for protecting your packages and drivers
- Provide guidance on delivery policies and protocols—when certain deliveries happen, and additional security measures such as cameras
Access up-to-date crime risk data for your store locations and delivery areas. Learn more.
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CAP Reports are critical to my risk assessments. They have enabled us to take a more surgical approach to investing in our stores that need it the most.
Senior Manager of Asset Protection
Five Below, Inc.
CAP Index is the first tool I turn to when time is of the essence. I can always depend on CAP Index to provide me qualified crime information within a very few minutes that I feel comfortable reviewing with the C-Suite.
Stephen A. Brown, CPP
Director, Corporate Security / Facility Security Officer
Burns & McDonnell
CAP Index data is a vital part of our security decision-making process.
Keith McGlen, CPP, CHPA
Associate Vice President
System Security Services
Memorial Hermann Health System
CRIMECAST® Reports have helped our organization for many years to proactively assess the particular risk for crime surrounding our facilities. The CAP Index® CRIMECSAST Platform is an easy-to-use online service that provides us with the flexibility to share and decentralize crime risk data within our North America business units.
Carlos J. Cortez,
Manager, Global Security Programs,
Kraft Foods, Inc. / Mondelez International
Our property selectors are not discouraged from a site just because it receives a high score. What we do is issue every store – all of them – a security classification. The classification determines how we allocate our security resources to that store.
CAP Index's online platform, CRIMECAST, is great. It is easy to use and quick!
Bank of America
In industries where there is high public contact and a customer is coming to our location (such as retail), why would you leave it to chance when planning security when there is an easy, affordable tool? When investing a million dollars on a location, what is this small charge compared to what it may cost you when you get sued?
CAP Index assessments are a must for anyone engaged in asset protection. The new website is much improved and as important, easy to navigate.
The Williams Companies
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Director, Protective Services
Nationwide Children's Hospital